Privacy Policy

This Privacy Policy explains how Edu by Wamojo, a product of Wamojo operated by The Media House, First floor, above Ratna Engineerings, opposite Ganesh Farsan, near Bus Stand, Kopargaon, Ahilyanagar, Maharashtra 423601, India ("we", "us", "our") collects, uses, shares and protects personal data when you visit our website, register for an account or use our services. We follow the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

1. Information we collect

• Account information: name, institute name, phone number, email, address, GST details and login credentials.
• Payment information: plan, invoices and payment status. Payments are processed by Razorpay; we do not store card numbers, UPI PINs or bank passwords.
• Service data: contacts, student and parent details, messages, media, templates and chatbot flows that you upload or that are exchanged through WhatsApp using our platform.
• Enquiry information: details you share through our forms, WhatsApp or phone.
• Usage data: device, browser, IP address, pages visited and cookies, used to run and improve the website.

2. How we use information

• To provide WhatsApp messaging, inbox, CRM and automation services through the WhatsApp Business Platform operated by Meta.
• To process payments, issue invoices and provide support.
• To respond to enquiries and share information you request.
• To keep the service secure, prevent misuse and meet legal obligations.

3. Student and parent data

When an institute uses Edu by Wamojo, the institute is the Data Fiduciary for its students' and parents' data and we act as a Data Processor on its instructions. Institutes must collect valid consent before messaging, including verifiable parental consent where a student is under 18, and must honour opt-out requests.

4. Sharing

We do not sell personal data. We share it only with Meta Platforms (to deliver WhatsApp messages), Razorpay (to process payments), hosting, email and analytics providers under confidentiality obligations, and government authorities when required by law.

5. Security

Data is stored on secure cloud servers with access controls and encryption in transit. Please keep your login details private and inform us immediately of any suspected misuse.

6. Retention

We keep data while your account is active. After closure we delete or anonymise it within 90 days, except billing records we must keep under tax law.

7. Your rights

You may request access, correction or deletion of your personal data, withdraw consent, or raise a grievance by writing to support@wamojo.com. See our Data Deletion page. We reply within 30 days. You may also approach the Data Protection Board of India.

8. Cookies

We use essential cookies to run the website and, where enabled, analytics cookies to understand usage. You can block cookies in your browser settings.

9. Changes

We may update this policy. The latest version and date are always shown on this page.

10. Contact and grievance officer